REFUND POLICY

ENTERSOFT AUSTRALIA PTY LTD ACN 612 223 275 (referred to as "we" and "our" and "us") provides subscription-based penetration testing & vulnerability management (“Services”). This Refund and Cancellation Policy (“Policy”) outlines the terms regarding cancellations and refunds to help our users understand their rights and obligations when using our Services.

1. General
   • We offer refunds and cancellations in accordance with the terms set out in this Policy.
   • Before making a purchase, please read this Policy so that you can understand you rights and what you can expect from us if you are not satisfied with your order.
2. Cancellations and Refunds
   • Free Trial Period: We offer a day free trial to let you evaluate our service. If you cancel the Service before the trial period ends, you will not be charged.
   • Subscription Cancellation:
     • Subscriptions can be cancelled at any time before the next billing cycle to prevent future charges.
     • Upon cancellation, you will continue to have access to the Services until the end of your current billing period.
   • Refunds
     • Refunds for subscriptions are generally not provided once your billing period has started. However, we may grant refunds in exceptional cases such as service unavailability or failure to deliver the promised Services. Each refund request will be evaluated on a case-by-case basis.
     • To request a refund, contact our support team of your billing date, and provide a reason for your request. We aim to process refunds of receiving a request.
     • Unless specified otherwise at our discretion, all refunds will be issued in the same mode as the initial payment, or returned to the original account or credit card used for the purchase.
   • Exceptions:

     Despite the terms set out in this Policy, we reserve the right to deny a refund for any products or Services you have purchased under certain conditions:

     • If your misuse of the products or Services led to the issue;
     • If you were previously aware or had been informed about the problems with the products or Services before making the purchase;
     • If you requested that a service be performed in a specific way or asked for modifications to products or Services against our recommendation, or if your instructions were unclear;
     • If the products or Services are provided by a third-party vendor, even though it may be sold via our platform or website;
     • If the products or Services was offered at a discount from its full price.
3. Auto-Renewal
   • Your subscription will automatically renew at the end of each billing cycle using the payment details on file. You can change or cancel the auto-renewal feature at any time by adjusting your user settings on our website.
4. Modifications
   • We reserve the right to modify this Refund Policy at any time. We will notify you of any changes by posting the new policy on our website. Changes will become effective immediately upon posting.
5. Contact Us
   • For any questions or concerns about this Refund Policy, please contact our customer service team through the contact information provided on our website.